Email Recipients

TL;DR:

• Save predefined email recipients at the workspace level.
• Used when scenarios need to send email notifications (like escalations or alerts) to specific addresses.
• Select saved recipients inside Actions nodes.

Overview

Email Recipients are saved email addresses that can be targeted by email delivery actions in your scenarios. Instead of hardcoding email addresses inside scenario nodes, you define them centrally. This makes it easy to update recipients (e.g., if a team member leaves or email changes) in one place without editing any scenarios.

Location: Workspace Settings → Integrations → Email Recipients

Configuring a Recipient

Each recipient requires:

• Email: The target email address (e.g., [email protected]).
• Name (Optional): A display name for your team (e.g., Sales Team Inbox).

Usage in Scenarios

1. Save your target recipients under Email Recipients.
2. Inside your scenario flow, add an Actions node.
3. Select the email action and choose your saved recipient from the list.